Frequently Asked Questions
On this page you will find answers to most questions regarding the manufacturing, ordering and delivery of our creations.
Manufacturing
We offer two printing media. A fine art print quality one, on art paper, for ou limited edition and a classic one, on FSC certified art paper for the reproduction version.
Our limited series are printed by the artist on a Epson Sylus Pro printer with a Ultrachrome® K3 Vivid Magenta ink technology.
Our reproduction are print in France in 4-color HP Indigo digital press.
It all depends on your screen. We have taken care to calibrate our visuals so that they are as close as possible to the printed work but we cannot guarantee that your screen is calibrated like ours.
Standard formats
The posters on art paper are available in 3 sizes: Small: 30x40 cm / Medium: 40x50 cm / Large 50x70 cm.
Special case
The Eden of the psyche fools is our only square format, it only exists in two dimensions.
- Medium: 40x40 cm on art paper
Custom formats
We can also do custom sizes! If you have any special request, just send us an email, we will study your request together.
The frame is not included with the work but the proposed formats have been chosen to adapt to the frame formats generally available in decoration stores.
Order
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It is possible to modify or cancel an order if you alert us within 24 hours (the following Monday for weekends) following the order confirmation received by email.
You can track the delivery of your order using the tracking code sent by email when it is shipped on the colissimo or chronopost tracking website: track your shipments
We replace works damaged during transport in accordance with our general conditions of sale and use.
We invite you to check the status of your order using the tracking code sent by email. You can also contact us by email by clicking on this link .
You have 14 days from the date of delivery in accordance with our general conditions of sale and use to return your order, to the following address: OSMIUM 10 rue Lucie Aubrac, Bat B, Villa I05, 33000 Bordeaux
The return is made at your expense and using the original packaging.
The works concerned must not be damaged.
We do not accept returns for gift cards.
We will refund returned orders within 14 days from the date we receive your return, in accordance with our Terms and Conditions of Sale and Use .
Deliveries and returns
The works on paper are carefully packaged and then slipped into a cardboard tube.
Your order will be delivered to you within 1 to 5 working days following its deposit with the carrier and the delivery method chosen. (Colissimo or Chronopost).
Please note, however, that as the works are printed on demand, 3 to 4 days of manufacturing time must be added.
We work exclusively with Colissimo and Chronopost.
Delivery costs range from €7.80 to €52. They depend on the delivery method chosen and the number of works ordered.